Frequently Asked Questions

1. What is mixed media art?

Mixed media art refers to artwork that is created using a combination of different materials and techniques. It can include a variety of materials such as paint, paper, fabric, found objects, and more. This combination of materials adds depth and texture to the artwork, resulting in unique and visually stunning pieces.

2. What types of products do you sell?

We sell beautiful statement pieces created using mixed media techniques. Our products include limited edition prints and frames made from wood sourced from renewable forests. Each piece is carefully crafted to add an extra touch of class to any space.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and hazardous materials, cannot be returned. For more details, please refer to our refund policy.

4. How long does shipping take?

We offer free shipping on all items sold. Shipping time is estimated to be between 5-10 business days. Once your order is shipped, you will receive a tracking number via email within 48 hours. This allows you to track the progress of your shipment.

5. How can I contact you?

If you have any further questions or need assistance, you can contact us at kh@khookergallery.com. We are here to help and will respond to your inquiry as soon as possible.

6. What is your refund policy?

If you are not satisfied with your purchase and your return is accepted, we will notify you once we've received and inspected the item. If the refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at kh@khookergallery.com.

7. Do you offer exchanges?

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase to ensure you get exactly what you want.

8. What is the European Union 14 day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as our general return policy, where the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.